Teas and Travel (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://teasandtravel.com/ (“Website”). This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our Website, create an account, place orders, or otherwise interact with us.

This Website is a B2B ecommerce platform, and we may collect business-related and contact information from users who register, browse, inquire, or purchase products/services through our platform.

1. Information We Collect

We may collect the following types of information from you:

Account and contact information

• Name
• Job title
• Email address
• Mobile number / phone number
• Business address
• Billing and shipping address
• Company name, if provided

Demographic and preference information

• Postcode / ZIP code
• Preferences
• Interests
• Product or service choices
• Survey responses or feedback

Other information

• Information you provide through customer surveys, forms, promotions, or offers
• Details related to your orders, inquiries, and account activity
• Any information you share when you contact us by phone, email, or through the Website

Technical and usage information
When you visit our Website, we may automatically collect certain technical data such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time and date of visit
• Referring website
• Cookies and similar tracking technologies

2. How We Collect Information

We collect information when you:

• Create an account on our Website
• Place an order or request a quotation
• Fill out a contact form
• Subscribe to our emails or offers
• Participate in surveys, promotions, or feedback requests
• Communicate with us by email, phone, or other means
• Browse or interact with our Website

3. How We Use Your Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• Processing and managing your account, orders, and inquiries
• Responding to your requests and customer service needs
• Improving our products, services, and Website experience
• Customizing the Website according to your interests
• Sending you promotional emails about new products, special offers, or other information we think you may find interesting
• Conducting market research purposes
• Contacting you by email, phone, fax, or mail when necessary
• Maintaining business communication and account administration
• Detecting and preventing fraud, abuse, or unauthorized activity
• Complying with legal, regulatory, and operational obligations

4. Promotional Communications

From time to time, we may send promotional emails, product updates, special offers, newsletters, or other marketing communications to the email address you provide.

You may opt out of receiving marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly. Please note that even if you opt out of promotional messages, we may still send you important transactional or service-related communications, such as order confirmations, account notices, or policy updates.

5. Sharing Your Information

We may share your information with trusted third parties only when necessary for business operations, including:

• Payment processors
• Shipping and logistics providers
• Email marketing platforms
• Customer support or CRM service providers
• Website hosting and technical support providers
• Analytics and advertising partners
• Professional advisors such as accountants, auditors, or legal consultants
• Government authorities or law enforcement, if required by law

We may also share information with other parties when:

• You have given us permission
• It is necessary to complete a transaction
• It is required to protect our rights, property, or safety
• We believe disclosure is needed to comply with a legal obligation, court order, or regulatory request

We do not permit third parties to use your personal information for their own unrelated marketing purposes unless you have separately consented to such use.

6. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, remember your preferences, and help us understand how visitors use the Website.

Cookies may help us:

• Keep you signed in
• Remember your cart or preferences
• Understand which pages are most useful
• Improve the speed and performance of the Website
• Deliver relevant content and offers

You can choose to disable cookies through your browser settings, but some parts of the Website may not function properly if cookies are turned off.

7. Data Security

We are committed to keeping your information secure. We use appropriate physical, electronic, and administrative safeguards to protect the personal information we collect online and offline.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Maintain business records
• Meet legal, accounting, tax, or regulatory requirements
• Resolve disputes
• Enforce agreements

When information is no longer required, we will securely delete or anonymize it where reasonably possible.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal or business obligations
• Opt out of marketing communications
• Object to or restrict certain types of processing
• Request a copy of your personal information in a portable format, where applicable

To make a request, please contact us using the details below. We may need to verify your identity before responding to your request.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or tools. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our Website is intended for business and commercial use. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected such information without appropriate consent, we will take steps to delete it as soon as reasonably possible.

12. International Users

If you access our Website from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States or other locations where we or our service providers operate. By using our Website, you consent to such transfer and processing, subject to applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or data practices. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Tea and Travel
Contact Number: (855) 242-4925
Email: info@teaandtravel.com
Address: Shalini Agarwal, 35 Bethany Drive, Irvine, CA 92604, USA
Website: https://teasandtravel.com/